Shamis Wellness Policies

Health and Beauty Aesthetics Clinic In Enfield

These are the clinic policies for Shamis Health & Beauty — a private health and beauty aesthetic clinic based in Enfield, North London. Whether you're booking a blood test, an IV drip, a facial, or an injectable treatment, these policies apply to every client and every appointment. Please read them before you book. By making an appointment, you're confirming that you've understood and agreed to everything outlined below.

📋 Booking & Appointment Policy

How to Book an Appointment

You can book online through our website, call us directly, send us an email, or simply pop in. All bookings are subject to availability. Your appointment is only confirmed once you've received a written confirmation from us.

Deposits

A non-refundable deposit may be required when you book. The amount will be made clear at the time of booking and deducted from your total on the day of your visit.

Arriving on Time

Please aim to arrive 5 to 10 minutes before your appointment. If you're more than 15 minutes late, your treatment time may be reduced. In some cases — particularly for longer treatments — we may need to reschedule entirely. This isn't about being strict; it's about protecting the quality of your treatment and the appointments of other clients.

Your First Visit

Every new client starts with a consultation. Before anything else, your practitioner will sit with you, understand your concerns, and recommend the right treatment for your needs. No rushing. No guesswork.

Rescheduling

Life happens. If you need to move your appointment, please let us know as early as possible. Where it doesn't disrupt clinic operations, we will do our best to accommodate you.

❌ Cancellation & No-Show Policy

Our practitioners' time is just as valuable as yours. Last-minute cancellations and no-shows make it impossible for other clients to access appointments they need. So here's how we handle it.

Notice Period Required

48 hours' notice is required to cancel or reschedule without charge.

Cancel with less than 48 hours' notice and you may be charged up to 50% of the treatment cost, or lose your deposit.

No-Shows

If you don't attend and don't contact us beforehand, your deposit will be retained in full. Repeat no-shows may result in a requirement to pay in full at the time of booking going forward.

Courses of Treatment

If you've purchased a treatment course and cancel with less than 48 hours' notice, that session may be counted as used.

How to Cancel

Call us ON : 07432289084

or email us as early as you can. The sooner we know, the sooner we can offer that slot to someone else — and the more likely it is that charges won't apply.

💷 Refund Policy

Completed Treatments

Once a treatment has been carried out, it is non-refundable. We invest significant time in consultations and tailored treatment planning to make sure you're making the right decision before you commit.

Medical Unsuitability

If it becomes clear during your consultation that a treatment is medically unsuitable for you, a refund will be considered. Evidence from a medical professional may be required.

Adverse Reactions

Should a clinically significant adverse reaction occur and your practitioner decides it's unsafe to continue, a refund or credit for remaining sessions will be offered. Their clinical judgement is final.

Treatment Courses and Packages

Packages are sold at a discounted rate and are non-refundable once the first session has taken place. If you decide not to continue part-way through, completed sessions will be valued at the full standard price — not the discounted package rate. Any remaining balance will be issued as a credit note, valid for 12 months from the date of issue.

Products

Products purchased in the clinic and taken off-site are non-refundable, unless they are faulty.

Gift Vouchers

Gift voucher sales are final. Vouchers cannot be exchanged for cash, replaced if lost, or used for change on lower-value treatments.

Online Purchases — Cooling-Off Period

If you buy a package online or over the phone, UK Consumer Contract Regulations may entitle you to a 14-day cooling-off period. This right ends once treatment has begun and you've given consent for it to start within that 14-day window.

Pricing

Our prices may change without prior notice. Any price confirmed in your consultation takes precedence over any figure shown on our website.

🩺 Consultation Policy

Every new client must complete a consultation before any treatment takes place. This isn't optional — it's how we keep you safe and get you the best possible results.

What Your Consultation Covers:

1. A full health or skin assessment

2. A review of your medical history, medications, and lifestyle

3. Identification of any contraindications

4. Honest expectation-setting

5. A personalised treatment recommendation

Your Responsibility to Be Honest!

Tell us everything relevant. That means all medical conditions, current medications, known allergies, previous treatments, and anything else that might affect your care. If you withhold information and something goes wrong as a result, the clinic cannot accept liability.

Our Right to Decline Treatment

We may decline to treat you if we have clinical or professional concerns. This might be because of suitability, unrealistic expectations, or safeguarding considerations. It's a decision made in your best interest, always.

Consultation Fees

Consultation fees are non-refundable. Depending on the treatment, this fee may be credited against the cost of your first appointment.

✍️ Informed Consent Policy

No treatment at Shamis Health & Beauty will be carried out without your full, written, informed consent. That's non-negotiable.

The Consent Process

Before treatment begins, you'll be asked to complete and sign a consent form confirming that you:

Understand what the treatment involves, including its risks and benefits. Have had the chance to ask questions and received clear answers Are proceeding voluntarily with realistic expectations.

Withdrawing Consent

You can withdraw consent at any point before a treatment starts. No questions asked.

Clinical Photography.

Before-and-after photographs may be taken for your clinical record. These are stored securely and are never used publicly without your separate, explicit written consent.

Consent Records

We document how and when consent was obtained as part of your client file.

🔞 Age Restriction Policy

Cosmetic Injectables

It is illegal under the Botulinum Toxin and Cosmetic Fillers (Children) Act 2021 to administer Botox or cosmetic fillers to anyone under the age of 18 for cosmetic purposes. Shamis Health & Beauty fully complies with this law, with no exceptions.

Age Verification

We reserve the right to ask for valid photo ID — a passport or driving licence — from any client who appears to be under 25, before proceeding with any injectable or prescription-only treatment.

All Other Treatments

Clients must be 18 or over to receive treatments at our clinic, unless the treating practitioner specifies otherwise and written parental or guardian consent is obtained where applicable.

🔬 Prescription-Only Medicines (POM) Policy

Some of the treatments we offer — including Botulinum Toxin — are classified as prescription-only medicines (POMs) in the UK. This has specific legal implications.

Prescribing Requirements

POMs can only be prescribed following a face-to-face consultation with a qualified prescriber: a doctor, dentist, prescribing nurse, or pharmacist. As of 1 June 2025, the Nursing and Midwifery Council requires nurse and midwife prescribers to carry out this consultation in person before prescribing non-surgical cosmetic medicines.

We work within this framework without exception.

Advertising Restrictions

UK regulations prohibit the direct promotion of prescription-only medicines to the public. This means Botox and similar treatments are not advertised on our social media channels or website in a manner that breaches MHRA or ASA guidelines. All our marketing is regularly reviewed for compliance.

🧴 Health, Safety & Hygiene Policy

Every treatment room, every piece of equipment, and every procedure at Shamis Health & Beauty meets the highest standards of hygiene and clinical safety.

Infection Control

All treatment areas are cleaned and disinfected between clients

Single-use sterile equipment is used for all injectable and clinical treatments

Reusable equipment is sterilised in accordance with current UK guidance

All staff follow strict hand hygiene protocols and use appropriate personal protective equipment

Treatment Risk Classification

The UK Government uses a traffic-light framework to classify the risk level of non-surgical cosmetic procedures. We apply this across our full treatment menu:

🟢 Green Procedures — Lower-risk treatments (such as facials, waxing, standard vitamin injections), carried out by our qualified practitioners

🟡 Amber Procedures — Medium-risk treatments that require specific qualifications or oversight

🔴 Red Procedures — High-risk treatments (such as certain injectables and deep chemical peels), restricted to regulated healthcare professionals in appropriate clinical settings.

Contraindications

Before every treatment, you'll be asked about possible contraindications. These include — but are not limited to:

Pregnancy or breastfeeding

Active skin infections or open wounds in the treatment area

Blood-thinning medication or clotting disorders

Autoimmune conditions

Known allergies to treatment products or ingredients

Recent surgery near the treatment area

If you do not disclose a relevant contraindication and something goes wrong, the clinic cannot be held responsible.

🧬 Patient Records & Documentation Policy

What We Keep

We maintain detailed client records including medical history, consent forms, clinical photographs (where consented), treatment notes, and all correspondence related to your care.

How Long We Keep It

Patient records are retained for a minimum of 10 years. This reflects the timeframes within which legal claims may arise and ensures we can respond accurately if concerns are raised.

Keeping Records Accurate

We update your records whenever relevant information changes. Please let us know if your medical history, medications, or contact details change between appointments.

🔐 Data Protection & Privacy Policy (UK GDPR)

Shamis Health & Beauty Ltd handles all personal data in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect

1. Full name, date of birth, address and contact details

2. Medical history and treatment records

3.Payment information

4.Clinical photographs (with consent)

5.Signed consent forms and written correspondence

Why We Collect It

Your data is used to deliver safe, personalised treatments, manage your appointments, maintain clinical records, and — with your consent — keep you informed about relevant services and offers.

Marketing

We will only send you marketing communications if you actively opt in. You can withdraw that consent at any time by contacting us directly.

How We Protect Your Data

All clinical records are stored using encrypted, access-controlled systems. Paper records, where used, are kept in locked storage with restricted access. Our website is protected using HTTPS and firewall systems.

1. Your Rights Under UK GDPR

2. You have the right to:

3. Access the data we hold about you

4. Request corrections or deletion

5. Restrict or object to certain types of processing

6. Request data portability if you move to another clinic

To exercise any of these rights, email us at [email protected].

Data Breaches

Should a serious data breach occur, we will report it to the Information Commissioner's Office (ICO) within 72 hours, as required by law.

📢 Advertising & Marketing Compliance Policy

Every piece of content Shamis Health & Beauty publishes — website pages, social media posts, paid adverts, and influencer content — is reviewed for legal and ethical compliance.

1. All claims are evidence-based and avoid misleading information

2. Prescription-only medicines are not promoted directly to the public in breach of MHRA guidelines

3. Before-and-after images are only used with explicit, written client consent and are presented responsibly

4. All marketing complies with ASA and MHRA advertising standards


🛡️ Insurance & Professional Standards Policy

All practitioners at Shamis Health & Beauty hold the qualifications and insurance required to carry out their respective treatments safely and legally. All treatments are carried out by registered, insured professionals Practitioners hold current professional indemnity and public liability insurance

💬 Complaints & Feedback Policy

We take complaints seriously. Not as a threat — but as an opportunity to improve. Even the best-run clinics can receive feedback, and how a clinic responds says a lot about its values.

How to Raise a Concern?

If something doesn't feel right, please tell us. The earlier you raise it, the easier it usually is to resolve.

Speak to your practitioner or any member of our team in clinic

Call us: 073-946-904-98

Email: [email protected]

Write to us: 530 Hertford Rd, Enfield, EN3 5SS

Response Times

We'll acknowledge your complaint within 5 working days and aim to provide a full response within 28 days. If we need more time to investigate, we'll keep you updated along the way.

Handling Your Complaint

All complaints are handled with sensitivity and confidentiality. Many are resolved through an honest conversation, reassurance, or in some cases a goodwill gesture such as a complimentary review appointment.

🌿 Aftercare Policy

Getting the treatment right is only half the job. How you look after yourself afterwards matters just as much to your results.

Your Aftercare Instructions

After every treatment, you'll receive written aftercare guidance. Please read it and follow it. Your instructions may cover:

1. Activities and products to avoid post-treatment

2. Expected side effects and how long they typically last

3. Warning signs that need urgent attention

4. Follow-up or review appointment recommendations

Your Responsibility

If you don't follow the aftercare guidance and this affects your results or recovery, the clinic cannot accept liability. If something feels wrong at any point — don't wait for your next appointment. Contact us straight away.

Follow-Up Appointments

Where clinically appropriate, a follow-up review may be offered to assess your results and address any concerns. Whether this is complimentary or chargeable will be made clear in advance.

📷 Photography & Social Media Policy

Clinical Photos

Before-and-after photos may be taken for clinical record-keeping as part of your treatment journey. These are stored securely in your client file.

Public Use of Your Images

Your images will never appear on our social media, website, or any public platform without your separate, explicit written consent. Full stop.

Photography in the Clinic

You're welcome to photograph your own results for personal use. Please don't photograph other clients, staff, or clinical equipment without permission.

🏠 Room Rental Policy

Shamis Health & Beauty offers room rental to qualified, insured independent practitioners.

16.1 Requirements for Room Renters:

1. All practitioners renting space at the clinic must:

2. Hold relevant, up-to-date professional qualifications for all treatments they offer

3. Hold valid professional indemnity and public liability insurance

4. Comply with all clinic hygiene, safety and operational policies

Operate in full compliance with UK health and beauty regulations

Not bring any treatments into the clinic that conflict with the clinic's standards or legal requirements

16.2 Clinic Standards

Room renters are expected to uphold the same standards of client care, professionalism and conduct that Shamis Health & Beauty holds as its own. Any practitioner found to be in breach of these standards may have their rental agreement terminated.

⚖️ Regulatory Compliance Statement

Shamis Health & Beauty is committed to full compliance with all applicable UK legislation and regulation, including:

Botulinum Toxin and Cosmetic Fillers (Children) Act 2021 — prohibiting cosmetic injectable treatments on under 18s

Health and Care Act 2022 — supporting the implementation of a national licensing scheme for aesthetics

UK GDPR & Data Protection Act 2018 — protecting all client data

Consumer Rights Act 2015 — ensuring fair terms and transparent pricing

UK Consumer Contract Regulations — protecting clients purchasing remotely

ASA & MHRA Advertising Standards — ensuring responsible marketing

Health & Safety at Work Act 1974 — maintaining a safe environment for clients and staffThe UK aesthetics industry is moving into a more regulated era. For years, many non-surgical cosmetic treatments have sat in a grey area.Shamis Health & Beauty is proud to operate above the minimum standards — embracing regulation as an opportunity to demonstrate our commitment to safety, excellence and client trust.

🚨 Emergency Protocol Policy

The safety of every client is our absolute priority. In the event of a medical emergency or adverse reaction during or following a treatment:

1. Our practitioners are trained in emergency response and first aid

2. An emergency kit is maintained and regularly checked on the premises

3. Emergency services (999) will be contacted immediately where required

4. Full documentation of all incidents is completed in compliance with clinical governance requirements

All serious incidents are reported to the appropriate regulatory authorities

📝 Policy Review

hese policies are reviewed annually or more frequently in response to legislative changes, regulatory updates or clinical governance requirements. The most current version will always be available on our website and in clinic.

By booking an appointment at Shamis Health & Beauty, you confirm that you have read, understood and agree to be bound by these policies.

Shamis Health & Beauty Ltd | 530 Hertford Rd, Enfield, EN3 5SS
📞 073-946-904-98 | ✉️ [email protected]
🕐 Mon–Fri: 10am–6pm | Sat–Sun: 1pm–6pm

Aesthetics Clinic Health Services In Enfield

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In Enfield

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15 mins Blood Test

Same day Results

Aesthetics Clinic Beauty Services In Enfield

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Introducing

Shamis Vision Pro

  • AI-powered system that delivers real-time, in-depth skin diagnostics.

  • 9 Key Skin Parameters:

  • Personalised Treatment Plans:

  • Before/After Monitoring:

Are Drips Safe?

  • Pre-treatment Screening: At Shamis Clinic a qualified professional assesses your medical history, kidney function, and existing conditions to ensure the drip is safe for you

  • Trained Personnel: At Shamis Clinic only Licensed nurses or doctors insert the cannula using sterile techniques, which minimizes the risk of infection or vein damage

  • Sterile Ingredients: At Shamis Clinic use medical-grade, clinically approved solutions mixed under sterile conditions

Don't worry, You are in good hands !

Look for a workspace

Rent a room

  • Rent room per day/week

  • Rent Chair per day/week

Are Intramuscular (IM) Shots Safe?

  • Pre-treatment Screening: At Shamis Clinic a qualified professional assesses your medical history, kidney function, and existing conditions to ensure the drip is safe for you

  • Trained Personnel: At Shamis Clinic only Licensed nurses or doctors insert the cannula using sterile techniques, which minimizes the risk of infection or vein damage

  • Sterile Ingredients: At Shamis Clinic use medical-grade, clinically approved solutions mixed under sterile conditions

Don't worry, You are in good hands !

Testimonials

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